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Covid-19 Policy

Updated 28 November 2021

Guests

In order to minimise the exposure of our staff to Covid-19 and to keep everyone safe, all guests are required to provide us with proof of a negative lateral flow taken a maximum of 24 hours before arrival.  A copy of the confirmation email or text of a negative test should be emailed to us before arrival for our records. 

On booking, all guests, not just the lead booker must complete a Booking Form that includes Covid-19 specific safety questions this Booking Form MUST be completed by the guest, not by anyone else.

Occupancy is limited, with a maximum of 10 pre-booked guests at a time. 

Guests will be allocated specific seating in the dining room we ask that guests stick to this. 

Although the wearing of masks and social distancing in communal areas is no longer a legal requirement, we ask that guests be mindful of space and those that choose to wear a mask may do so. 

Where possible, it is preferred that guests arrive via private transport.  However where not possible, please consult the current guidelines for safer travel via the following link: Coronavirus (COVID-19): safer travel guidance for passengers – GOV.UK (www.gov.uk)

Arrival times are staggered.  On arrival they must not enter the building until that specific time. Guests who are late or early will be asked to wait in their car until we can safely check you in. 

Only the guest may enter the building.  Family members or drivers will not be admitted for any reason.  No visitors are allowed for the duration of the retreat. 

On arrival all guests will have their temperature taken with a hand-held thermometer.  If any Guests have a temperature over 37.8 degrees they will not be admitted in to the building.  They will be asked to return to their car or wait outside and we will retest them after a short time. If their temperature is still raised, they will be asked to return home (even with proof of a negative lateral flow test). 

Guests will also have their temperature taken each morning; any guest that refuses to have their temperature taken at any time will be asked to leave immediately.  

Guests will be asked to take their own luggage to their rooms as staff members will be unable to help.

On departure guests will be required to take their luggage straight to their car as we are unable to store luggage in the office. 

Please be aware that after arrival, we ask that guests do not leave the premises other than to walk locally.  

Guests will give permission for their contact details to be held for 21 days in case they need to be shared with the relevant authorities should it become necessary due to another guest or staff member showing symptoms of or testing positive for covid-19.  Any guest failing to agree to this will have their booking cancelled with the loss of their non-refundable deposit. 

Guests who develop possible covid-19 symptoms during their stay will be ask to return home.  Full details for this eventuality can be found on our T&C’s.

Any guest who fails to comply with this Covid Policy will be asked to leave.

Staff

All members of staff on site will be undertaking twice weekly lateral flow covid testing.  

All staff members will have their temperature taken on entering the building 

Any member of staff testing positive with or without showing any potential symptoms are asked to stay away, obtain a full Covid Test and then if necessary self-isolate for the recommended period of time. 

Staff are fully briefed and aware of what is required of them in terms of additional hygiene following the Risk Assessments carried out and Governments continued suggestions for close contact services and accommodation.  

For all treatments staff will be wearing at least one form of face covering either a mask or full visor.

Cleaning/Hygiene

In addition to our usual high standard of housekeeping, enhanced cleaning protocols will be taking place in bedrooms daily. 

We are using UV Sanitising units in all bedrooms, treatment rooms and communal areas once a day.  

All communal areas will be cleaned regularly throughout the day with particular attention given to touch points, for example, door handles and light switches. 

Where items cannot be washed and dried at high temperatures, disposable items will be available where possible.

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Call: 01403 822117