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Covid-19 Policy

Updated 16 May 2022

We have spent the last few months looking at how we can relax our Covid Policy following the Government’s lifting of legal restrictions, however we feel we should be cautious in order to protect our guests, staff and our business.  Many of our guests are either vulnerable themselves or live/care for someone who is, so we feel that our policy still offers those guests and our staff the confidence to attend without concerns to their health.  

Any guest that does not adhere to this policy will be asked to leave – please see our T&C’s.

Guests

All guests are required to provide us with proof of a negative lateral flow taken a maximum of 24 hours before arrival.  A copy of the confirmation email or text of a negative test should be emailed to us before arrival for our records.

Guests must have been in the UK for at least 5 days before arrival and are asked to provide us with a PCR test taken no more than 24 hours after arrival, the guests will be asked to undertake daily lateral flow tests (which they must provide). 

Guests will be allocated specific seating in the dining room. We ask that guests stick to this. 

The wearing of masks and social distancing in communal areas is no longer a requirement, but we ask that guests be mindful of space and those that choose to wear a mask may do so.

The therapists may ask any guest that is coughing or sneezing to wear a mask for treatments.  

Arrival times will remain staggered.  On arrival do not enter the building until allocated time. 

Only the guest may enter the building.  Family members or drivers will not be admitted for any reason.  No visitors are allowed in the building for the duration of the retreat. 

Guests are not able to change their allocated room once they have entered, please ensure that all room requirements are discussed at the time of booking, Simply Healing will endeavour to fulfil these, however cannot guarantee in case rooms have to be reallocated due to extended cleaning requirements.   

Please be aware that after arrival, we ask that guests do not leave the premises other than to walk locally.  

Guests who develop possible covid-19 symptoms during their stay will be ask to return home.  Full details for this eventuality can be found on our T&C’s.

Staff

All members of staff on site will continue to undertake twice weekly lateral flow covid testing.  

Any member of staff testing positive with or without showing any potential symptoms are asked to stay away, obtain a full Covid Test and will not return to work until they have tested negative and are free of any symptoms.

No member of staff will be allowed to work until they have been back in the UK for 5 days following a trip aboard along with the relevant tests. 

Some staff members may continue to wear either visor or mask, however this is down to their discretion.

Cleaning/Hygiene

In addition to our usual high standard of housekeeping, enhanced cleaning protocols will be taking place. 

We are using UV Sanitising units in all bedrooms, treatment rooms and communal areas once a week in between groups of guests.    

Communal areas may be closed to guests at certain times to allow for UV cleaning.

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Call: 01403 822117